A founder had been working for eight months with an administrative assistant who, on paper, met every requirement. Yet, his inbox remained overwhelmed, clients were complaining about the lack of follow-up, and he was still handling tasks he had already "delegated." The problem wasn't the person; it was a poorly defined role. He didn't just need administrative support—he needed customer service and communications management. At AVW, we redefined the profile, established KPIs from day one, and presented him with three candidates perfectly aligned with that need. In less than three weeks, he had the right person in the right role, and within 30 days, he had reclaimed more than 12 hours a week.